Policies

Return Policy

Firebrandt strives to bring its customers first-rate products in everything we create. If any product purchased directly from us fails to meet your expectations within 30 days of the date of delivery, it may be returned to us and a refund will be issued. Returned products will be inspected upon our receiving them, and depending upon their condition, a full- to 85% refund will be initiated. The refund is only applicable to the products’ cost. Firebrandt will only cover shipping charges if an incorrect- or defective item was sent.

To return a product, email support@firebrandt.net with your order number and let us know which items of your order you’d like to return. A brief description of why they failed to meet your expectations would be appreciated. We will respond to your communication as soon as we are able to confirm your request and provide our shipping address. Please ensure the original packaging is included before sending everything. It is also advisable to use a traceable method of shipping, as Firebrandt is not responsible for lost items. Your refund will be issued once we receive and inspect the merchandise.

Privacy Policy

Firebrandt understands the concerns our users have about their privacy and as such handles all user information with the utmost respect. By using Firebrandt’s website you are agreeing to the terms and conditions of this policy. Our website automatically logs information such as IP address, the length of visit, domain, subnet, and pages visited for all guests. No personal information is collected from guests and nothing will be sold, rented, or traded to third parties.

Security Policy

Firebrandt’s website incorporates a Secure Sockets Layer (SSL) to encrypt the connection between us and our visitors and provide confidence while browsing our site. We also use a reputable third party payment processor to handle all of our online transactions; card information is not stored on our site or systems, and the system through which it is handled adheres to leading industry standards.

Shipping Policy

Firebrandt ships orders via the United States Postal Service and FedEx and forwards all customers their tracking information at the time of shipment. In stock items should ship within two business days depending upon our overall order volume. If backorders have occurred, customers will be kept apprised of lead times and significant updates, ultimately also receiving tracking information when the order is fulfilled. If fulfillment extends beyond our projected dates, we will ship affected orders by an upgraded service (if applicable) to accommodate for their production delay.

In the unlikely event that a package becomes lost or fails to be delivered, please contact your local Post Office directly or FedEx center to see if it can be tracked down. We can only file a claim after 15 days of a package being missing. Any information you can uncover in that interim can save both parties time. If a claim is filed and you are left empty-handed of your order, we will make every attempt to send a replacement order as our inventory allows.